The City of Mercer Island's Code Compliance Officer answers questions and investigates complaints from citizens on a wide variety of issues, including zoning, building, and nuisance violations. Depending on the nature of the complaint and the results of the investigation, the City will work with the property owner to abate any violations. Usually, a courtesy letter from the City of Mercer Island requesting that the property owner fix the problem is all that is needed. Most citizens are happy to cooperate!
What issues does the Code Compliance Officer address?
- Junk/Abandoned vehicles on private property
- Significant weeds/overgrowth
- Vacant and unsecured structures
- Fence height and location
- Acessory Dwelling Units (ADUs)
- Intrusions into Setbacks
- Encroachment into City Right of Way
- Environmental concerns: shorelines, watercourses, and critical areas
- Work without required permits
- Work outside scope of permit
- Work outside permitted hours of construction
- Construction vehicle intrusions
Please note: Hours of work are 7:00 a.m. to 7:00 p.m. Monday through Friday (except holidays) and 9:00 a.m. to 6:00 p.m. Saturday. No work may be performed on Sunday and holidays. Holidays include the following: New Years’ Day; Martin Luther King Jr.’s Birthday; Presidents’ Day; Memorial Day; Independence Day; Labor Day; Veterans’ Day; Thanksgiving Day; Day after Thanksgiving Day; Christmas Day. Please see MICC 8.24.020 for further information.
How do I report a complaint?
Please complete a Code Compliance Request Form and fill it out as completely as possible. Click here to complete the form online. Please download the form and attach it to an email to firstname.lastname@example.org. You may also come to City Hall to drop off or complete a paper copy.
What is the City's process for handling complaints?
Once a complaint has been received, the Code Compliance Officer will investigate to see if a code violation exists. Often times, in order to make this determination, the Code Compliance Officer will contact the property owner either by phone, letter, or in person. Once a violation is determined to exist, the Code Compliance Officer will work with the property owner to resolve the issue. Depending on the gravity of the violation, the Code Compliance Officer may send out a courtesy letter, a correction notice, or a notice of violation.
Who is the Code Compliance Officer?
Jimmi Serfling is our Code Compliance Officer. She can be reached by telephone at (206) 275-7709 or by email at Jimmi.Serfling@mercergov.org.
What if I receive a letter or Correction Notice about a violation?
City staff is very willing to work with property owners. In some cases, additional time may be need to resolve a violation. This can be done by contacting the Code Compliance Officer by telephone or email.
Who do I talk to about other issues?
Common issues that are not directed to the Code Compliance Officer are:
- Animals (loose, vicious, or dead): King County Animal Control (206) 296-7387
- Barking Dogs: (M.I. Police, non emergency) (425) 577-5656
- Abandoned vehicles in the right of way: M.I. Police Department (206) 275-7610
- Smoke/Odor Complaints: Puget Sound Clean Air Agency (206) 343-8800
- Tree cutting in the right of way: Hannah Van Pelt (206) 275-7819
- Tree cutting in parks: Paul West (206) 275-7833
- Tree cutting on private property: John Kenney (206) 275-7713