Biennial Citizen Survey
Since 2004, the City has conducted a biennial citizen survey to track customer satisfaction ratings of City services, to identify citizen priorities, and to get input on significant community issues.
|The Citizen Survey is conducted every two years|
The biennial citizen survey represents the only statistically valid information the staff currently receives on most City services. The survey adds value by creating a feedback loop that is helpful in identifying areas of concern with City services, in determining information gaps with the public that need to be bridged, and in allocating scarce resources during the biennial budget process.
EMC is a full service opinion research firm that has been providing opinion research and strategic consulting since 1989. EMCís principals have been involved in thousands of public opinion studies, ranging from political and public policy strategy polls to extensive market share and customer satisfaction surveys. They have conducted Mercer Islandís biennial budget survey since May 2004.
Please click on the links below to view the presentation to the City Council of the survey results:
Over time, trends are apparent:
In the past six years, community optimism has increased:
- Four years ago, traffic/transportation/parking was the most important problem cited by respondents.
- Two years ago, education/school funding emerged as the top concern.
- In 2014, I-90 tolling rose to that position.
- The number of residents who feel the City is heading in the right direction rose from 65% to 74%.
- Meanwhile, in 2014, 66% of residents feel the City is using tax dollars responsibly, compared to 49% in 2012, and only 38% with respect to King County's use of tax dollars.
Other highlights include the finding that a strong majority of respondents give positive job ratings across all City services. These range 72% for the maintenance of bike paths and sidewalks, to 88% for the maintenance of parks, trails and open space.
And almost all respondents (87%) say they feel safe walking alone in their neighborhood.
While this survey provides consistent feedback on a biennial basis, the City Council and City staff always welcome citizen comments. Contact the City Council at email@example.com or Assistant City Manager/Finance Director Chip Corder at firstname.lastname@example.org or 206-275-7780.