Submit a Service Request Using MI-Connect
* Emergencies should always be reported to 911 immediately *
The City of Mercer Island uses an online reporting tool that we call MI-Connect. This tool allows citizens to report and track non-emergency issues through the City’s website or by using a mobile app. This service is powered by the vendor SeeClickFix.
If your request is related to a snow/ice event, be aware that the City's first priority will be clearing and maintaining the major streets on its snow removal map. Note: the City does not plow private streets.
Mobile Reporting (download the app)
Click the ‘REPORT’ tab below. Drag the marker to the location of the issue or you can type the address and click 'Next>'. Then select a Category, type a summary and description of the issue. You may upload an image if available. Click 'Submit'
Online Reporting (via this webpage)
If you have not yet established a user account, you'll need to do that briefly -- an email address is required for submission (but will not be published if you wish to remain anonymous). Then you're done!
The status of an issue reported through MI-Connect is viewable below via the 'REQUESTS' tab, or on the map, or in the mobile app. Click on an issue in the list, or click on the map, to view details of a reported item.
You may also follow an issue by clicking ‘Fix it’ or you can 'Share' the issue via social media, or comment on an issue through the issue's pop-up box.
Issues that have been closed change from a GREEN pin to BLUE, and will be left on the site for 30 days, after which they will be removed from view.
Please let the City know if you have any comments or questions about the reporting tool.