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9611 SE 36th Street
Mercer Island, WA 98040

Phone: 206.275.7794
Fax: 206.275.7663
Contact: Lara Gerheim
Hours: 8:30 am - 5:00 pm (Mon - Fri)
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City of Mercer Island / Human Resources / Benefits Programs / Employee Assistance Program (EAP)

Employee Assistance Program (EAP)

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What is an EAP?

An Employee Assistance Program (EAP) is a voluntary program that offers free and confidential assessments, short-term counseling, referrals, and follow-up services to employees who have personal and/or work-related problems.  

How do I access the EAP?

Using the EAP is easy. You can contact the EAP provider by calling: 1.800.570.9315. Guidance Consultants are available 24 hours a day, 7 days a week, to arrange an appointment with a qualified counselor in your area. Or go online to check out resources at Choose “register”, and under “Organization Web ID” enter: trusteap71

What type of assistance does my EAP provide?

The EAP provides confidential counseling on personal issues, including:
  • Relationships
  • Problems with children
  • Substance abuse
  • Stress, anxiety or depression
  • Job pressures
  • Marital conflicts
  • Grief and loss
  • Empty-nesting
  • Aging 
  • Eldercare
  • Legal services
  • Financial services

Isn’t counseling expensive?

Speaking with an EAP Guidance Consultant for assistance about emotional issues and/or to obtain a referral to a professional counselor is free. Depending on which plan your employer has chosen, you have three, five or eight free visits (that’s per person, per issue) with a counselor. If additional counseling is needed beyond your free visits, you should check with your medical plan to determine what your costs will be.

Does the EAP provide legal assistance?

Yes. Your EAP provides you with access to a phone consultation with a qualified attorney free of charge. If you need ongoing legal services, you can get a referral to a local attorney at a discounted rate. Call anytime with legal issues, including:
  • Creating/updating your will
  • Divorce and family law
  • Debt obligations
  • Criminal actions
  • Bankruptcy
  • Contracts
  • Civil lawsuits
  • Miscellaneous legal questions
  • Landlord and tenant issues

What about financial assistance?

Through the EAP, you have access to financial guidance. A financial consultation is provided for free. Financial professionals are available to discuss concerns and provide you with tools and information to address your finances, including:
  • Saving for college
  • Getting out of debt
  • Retirement planning
  • Credit card or loan problems
  • Tax questions
  • Estate planning

I’m so busy. Does the EAP offer any work-life assistance?

Yes. Whether you are a new parent, a caregiver for an elder, sending a child off to college, buying a car, or doing home repairs, you are bound to have questions or need resource referrals. Work-life specialists are available to help you sort out the issues and provide you with the information you need. You’ll receive assistance in areas such as:
  • Finding child or elder care
  • Planning for college
  • Entertaining family and friends
  • Event/vacation planning
  • Finding pet care
  • Purchasing a car
  • Home repair
  • Finding a diaper service

I prefer online resources. Does the EAP offer any online assistance?

Yes. The Guidance Resources website is full of information to assist you with issues that matter to you. You can find the following resources (and more!) online:
  • Elder care
  • Autism
  • Legal resources and documents
  • Short topical online polls and past poll results
  • Consumer & leisure–going green, pets, home & auto, event planning, etc.
  • Relationships–family, special needs & gifted children, parenting, marriage, etc.
  • Work & education–college, managerial assistance, career & personal development, etc.
  • Informational video & audio clips
  • Self-assessment quizzes
  • Healthy habits, including health & stress reduction tips
Check out these great online resources at Choose “register”, and under “Organization Web ID” enter: trusteap71

Who can use the EAP?

The EAP is available to you and your immediate family (including your dependent children), and anyone living in your household. The EAP is a good resource for supervisors, particularly when dealing with difficult or emotional employee situations. Supervisors are encouraged to refer employees to the EAP services when work performance may be affected by personal problems.

Questions about the EAP? 

Please contact HR Specialist Lara Gerheim at or 206.275-7794.

The City's EAP provider:
ComPsych - The GuidanceResources Company
1.800.570.9315 |
Guidance Now app (in your app store)
24 hours / 7 days

The City's EAP plan sponsor:
Association of Washington Cities Employee Benefit Trust
1076 Franklin Street SE, Olympia, WA 98501 | 1.800.562.8981

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